This Netflix employee just raised the bar for awesome customer service (screenshot) | VentureBeat | OffBeat | by Tom Cheredar:
"...Netflix service rep Michael responded by introducing himself as “Captain Mike of the good ship Netflix” and then asked which member of the crew he was speaking with. “Lieutenant” Norm took the bait, responding as if he was a ranking Star Fleet officer from Star Trek
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The company has a history of engaging with people like people,which is far different from the pre-approved robotic responses you’re likely to get from customer service reps at other publicly traded companies. "
Zappos is changing the world of customer service... one good company at a time
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