Customer-Centric Business

How to Create a Customer Centric Strategy For Your Business


Why The Best CEO's Invest in Customer Experience - YouTube

VIP customers:

Customer Service Vs. Customer Experience - YouTube

• Customer Service is REACTIVE
• Customer Experience is PROACTIVE  (or even better, CREATIVE, same letters :)
  it is all about "details"

Jeff Bezos's Top 10 Rules For Success (@JeffBezos) - YouTube


Gala2017: Jeff Bezos Fireside Chat - YouTube


SteveJobs CustomerExperience - YouTube


Elon Musk Gives The Best Advice In a few Minutes! - YouTube

Jeff Bezos - How To Start A Business - YouTube

• Listen to customers
• Invent for customers (they expect that from you)
• Personalize: put every individual customer in the center of their own universe

Elon Musk Gives The Best Advice In a few Minutes! - YouTube

"Meaning of life" : "Try to understand, right questions to ask"


Mission Statement (examples)