"Legitimacy of Authority" by Malcolm Gladwell

#45. A Summary of ‘David and Goliath: Underdogs, Misfits, and the Art of Battling Giants’ by Malcolm Gladwell | New Books in Brief:
As Gladwell explains, “when people in authority want the rest of us to behave, it matters—first and foremost—how they behave. This is called the ‘principle of legitimacy,’ and legitimacy is based on three things. 

• First of all, the people who are asked to obey authority have to feel like they have a voice—that if they speak up, they will be heard.
  
  
• Second, the law has to be predictable. There has to be a reasonable expectation that the rules tomorrow are going to be roughly the same as the rules today.
  
  
• And third, the authority has to be fair. It can’t treat one group differently from another”

Malcolm Gladwell: Speaking at Dominican University of California October 9, 2013 - YouTube  @ 26:50