"Peters and Waterman found eight common themes which they argued were responsible for the success of the chosen corporations. The book devotes one chapter to each theme:
- A bias for action, active decision making - 'getting on with it'.
Facilitate quick decision making & problem solving
tends to avoid bureaucratic control
- Close to the customer -
learning from the people served by the business.
- Autonomy and entrepreneurship -
fostering innovation and nurturing 'champions'.
- Productivity through people-
treating rank and file employees as a source of quality.
- Hands-on, value-driven - management philosophy that guides everyday practice - management showing its commitment.
- Stick to the knitting -
stay with the business that you know. - Simple form, lean staff -
some of the best companies have minimal HQ staff.
- Simultaneous loose-tight properties -
autonomy in shop-floor activities plus centralized values."
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