Surprise: Microsoft Is Agile - Forbes
"Microsoft’s Developer Division, ... was less like a giant battleship and more like a flotilla of speedboats operating and maneuvering in an orchestrated fashion."
Microsoft's 16 Keys To Being Agile At Scale - Forbes
"The teams don’t blindly follow what customers say. They have what they call “the cookie principle.” If you have a plate of cookies and you ask people if they want one, they will say yes. No one turns down a cookie. If you go to a customer and ask them, “Do you want this feature?” guess what they say? Why wouldn’t they? It’s the innovator’s dilemma. There’s a whole bunch of good stuff out there that you could do. You need to listen, but not blindly follow."